Internship Overview
At Spotlite, an early-stage startup, I worked as a UX and CX support intern, focusing on enhancing user interactions and refining customer experience strategies. This role involved collaborating with cross-functional teams to develop user-friendly solutions and provide actionable insights for optimizing Spotlite’s platform.
My Contributions
User Journey Mapping – Created detailed user maps to better understand pain points and optimize navigation.
Talent Landing Page Design – Designed and iterated on landing pages to attract top talent and improve engagement.
CX Strategy & Support – Provided the customer experience (CX) team with multiple perspectives, helping them refine support processes and enhance user satisfaction
